tag:blogger.com,1999:blog-7948029434624152319.post6145803597171705517..comments2024-03-03T08:57:18.714+00:00Comments on DROOGETTE: "Your Receipt's In The Bag!"Unknownnoreply@blogger.comBlogger43125tag:blogger.com,1999:blog-7948029434624152319.post-54996269199277790742010-06-26T10:53:43.736+01:002010-06-26T10:53:43.736+01:00I completely agree with you! There's too much ...I completely agree with you! There's too much ignorance going on in the shop world and you find yourself surprised, dumbfounded when somebody actually treats you like a human being. I especially hate stuck up skinny girls in over priced high street shops turning their nose up at what you're buying if you do have curves! Where has all this prejudice come from? Your blog is fab! I love your opinions, outfits & take on the blogging world xAnonymoushttps://www.blogger.com/profile/09292432301393344416noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-81028696975102970592010-06-12T20:33:43.547+01:002010-06-12T20:33:43.547+01:00I used to work in pets at home and be told off for...I used to work in pets at home and be told off for talking to customers for longer than a second... apparently it's not productive and slows down sales... ): I still managed a 'have a nice day' though ^^Anonymoushttps://www.blogger.com/profile/17331046235233164262noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-77396458644192683422010-06-03T18:04:47.872+01:002010-06-03T18:04:47.872+01:00working for a retailer I actually feel disgusted w...working for a retailer I actually feel disgusted with myself or my work mates if they are rude in front of the customers. I mean, they would complain if that happened to them but they somehow think its acceptable. No matter how busy it is, how tired I am, I always try to be mega nice because we'll I would FLIP if people were rude to me. <br /><br />did you know that in most shops, if the cashier or anyone wasn't polite to customers, they can get fired. If it happens a lot please complain! It's people like them that give us a bad name!<br /><br /><br />xxxxxladxhttps://www.blogger.com/profile/00358600272985490595noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-54308345304657585062010-06-03T11:52:26.142+01:002010-06-03T11:52:26.142+01:00This is an interesting topic, and one I recently h...This is an interesting topic, and one I recently had with my mum after we had a nice conversation with the cashier in Tesco!<br /><br />I'm always polite to cashiers, and it really annoys me when they're busy having a conversation with their friend while I'm paying for my things. Though, I think how far a cashier should be polite depends on the situation, i.e. it wouldn't be a appropriate for them to be really nice and start a conversation (or waving your bras around!) when there's a mile long queue as it both make me feel awkward and cause the other customers to become grumpy. <br /><br />A little goes a long way, and sometimes a simple 'Hello' and 'Thank you' is enough :)Beckyhttps://www.blogger.com/profile/10316916384165433016noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-44786241488946141112010-06-02T17:36:53.360+01:002010-06-02T17:36:53.360+01:00I definately think you should be able to get a sim...I definately think you should be able to get a simple 'hello' and 'thank you' from the cashier. It's just polite.<br />I always love it when I go up to the till and they comment on how cute what I'm buying is. It just makes me feel better about spending a fortune and it always puts me in a good mood.<br />However I do think you can go too far when it comes to being polite... I mean I was in a shop the other day and the guy at the till was actually hitting on me. A little too far methinks.<br /><br />lovelovelove xxRoboRainhttps://www.blogger.com/profile/06998795387160355033noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-67455971824823329682010-06-02T01:19:35.717+01:002010-06-02T01:19:35.717+01:00Hmm i don't really know to be honest! I HATE w...Hmm i don't really know to be honest! I HATE when i'm buying something and the person at the till is surly and either just completely ignores me or, even worse, talks to someone else while serving me. A simple smile, 'hello' or 'thank you' is fine for me. Because i'm shy i get awkward if people try and strike up a conversation with me but at the same time i really appreciate their friendliness so i don't hate it. I always thank people and often wish them a good day.Anonymoushttps://www.blogger.com/profile/14826519045476463458noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-50142788208344698672010-06-01T22:11:47.526+01:002010-06-01T22:11:47.526+01:00This might sound entirely too entitled of me, but ...This might sound entirely too entitled of me, but I refuse to purchase anything in a store where I am not greeted or helped. If the store is packed and simply no one managed to see me squeeze in, that's one thing. But if a bunch of employees are standing around kibitzing and simply ignore me, I will blow that proverbial pop stand. A place is fortunate to have me visit it! As is quite true for you.Deanahttps://www.blogger.com/profile/07461776918600552429noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-14797851510233906202010-06-01T21:33:06.874+01:002010-06-01T21:33:06.874+01:00I work as a cashier and sales assistant in a high ...I work as a cashier and sales assistant in a high street retailer in Ireland. The concept of being nice and polite, making eye-contact and thanking customers is beaten into our personalities on a regular basis, but still, there are a few people who I work with that don't make the effort.<br /><br />Personally, being nice and a good cashier is a pretty big thing for me. I try my hardest, but without being over-nice and seeming fake. All it takes is a smile or a nice comment to brighten a customer's day and make them feel "Actually, that girl/guy who served me was pretty cool! So nice!".Rogerhttps://www.blogger.com/profile/13854252412613303217noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-20626389429257277022010-06-01T21:31:46.684+01:002010-06-01T21:31:46.684+01:00I actually laughed out loud at the parachute bra! ...I actually laughed out loud at the parachute bra! Thinking about it, I'm probably a very awkward customer. I hate the annoying people who affix themselves to your back the moment you walk in but I also hate the ones that leave you to it, to such an extent you give up on getting assistance and leave. <br /><br />The Body Shop in my town has fabulous service, true the nana and I are in there at least once a week, but they're never pushy, just give the info on deals, a little chat and let us get on with it. Evans on the other hand, URGH. One of the women in there just shouldn't work in retail. She has a face like a smacked arse and any time anyone walks in, she blatantly stops what she's doing, gives them a once over and depending on how they sum up in her estimation, leaves them be or sticks to them like glue. Apparently my nana and I are worth watching! Not that I go in there on a regular basis and spend (my nana's) money or anything. Getting into my rant, there's a woman in Binns who was acting all disdainful WHILST we were buying things. I can understand being haughty assuming people are wasting time (although I don't agree with it) but whilst the customers are splashing the cash? no bueno. <br /><br />I don't think there should be a code of conduct or rules on how to be a polite server, it should just be common sense! It's not hard to judge who's browsing/who's not, who wants a chat/who wants to get the hell out of there and who wants your assistance and who doesn't. I think it should be a case of common sense and manners! It's not rocket science ;)StephanieDJLhttps://www.blogger.com/profile/08939945149545136553noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-66647832891000951952010-06-01T18:41:30.823+01:002010-06-01T18:41:30.823+01:00I'm an in and out girl, always have been, alwa...I'm an in and out girl, always have been, always will be. But I also have worked in retail for four years. The first two years I worked at a half-assed stand at a baseball stadium. All I was told was to keep it clean and that I couldn't sit down during my shift. <br /><br />Then I started working at an Old Navy. I was always told to be friendly, helpful, and caring about the customers {excuse me, the <i>guests</i>} and park my cynicism til the end of my shift because as long as my shift was, I was to be bright, happy, perky, and the <i>guests'</i> best friend. <br /><br />I now work at a fabric store and we get marked on our monthly audits if we don't:<br />1. Greet the customer in a friendly way within 5 minutes of them walking through the door.<br />2. When cutting fabric for the customer, ask them what they are working on, if they have everything they need, etc.<br />3. Thank the customer for coming in and giving us business at register after the completed transaction. <br />And all of these must include doing so with EYECONTACT. Key for the auditors, make eyecontact. Its something I try to do but unless I'm comfortable with you, I don't look you in the eye, its just super hard for me.<br /><br />Before I worked there, I didnt understand why the ladies cutting my fabric were so interested in what I was doing with the fabric. Frankly, I was annoyed that they asked, but I guess they were just doing their job in fear that they would get pentalized if they didn't show interest.<br /><br /><br /><br />Sorry that was a bit long.<br /><br />From across the pond,<br />Myssi.Myssihttp://myssishotgun.buzznet.comnoreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-51503047910238967102010-06-01T17:26:34.444+01:002010-06-01T17:26:34.444+01:00Pet Hate Alert!
I totally agree Carla. Thanks fo...Pet Hate Alert! <br /><br />I totally agree Carla. Thanks for posting this! <br /><br />I used to work in Marks and Spencer in Dublin, and we were sent on all kinds of training courses to learn how to deal with customers in a polite way. Being nice and polite actually makes your interaction with customers a lot easier. They are nicer to you if you take the time to not talk to other staff while you are serving them. I'd never ask them about their weekends though. Some of the other girls were far too, um, personal when they spoke to customers. I really hate that. <br /><br />Would you believe, I once had a disabled customer who needed assistance with her shopping. I brought her around the whole store, which was massive, and spent about half an hour with her. Hardly a ridiculous amount of time for someone who needed special assistance. I was given a warning by my manager at the time for spending too much time with one customer. <br /><br />It was one of the reasons I left my job there. M & S pride themselves on their customer service, even though I'll gladly admit it's not great at times. Yet, they have managerial staff who give out to you for giving customers too much attention, even in special circumstances like that. <br /><br />Retail is such a hard sector to work in. Seems to me it doesn't matter how hard you try, you'll never be rewarded the way you should. And if you are one of those sales assistants who doesn't really care, well, it doesn't matter because you don't really care. <br /><br />Sorry, that turned in to such a rant.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-21158526795345900972010-06-01T16:48:31.040+01:002010-06-01T16:48:31.040+01:00It's such a pet hate of mine; I think that a s...It's such a pet hate of mine; I think that a simply thank-you and a smile can go such a long way. The worst thing is when they're having a [usually inappropriate, and pretty personal] conversation with their colleagues, and don't bother to stop when serving a customer. It's so rude! Having said that, I've had a good experience with most cashiers today, I suppose it's just swings and roundabouts!<br />Danni<br />xxxMaria Fallonhttps://www.blogger.com/profile/04353549332327912208noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-23689359762010482072010-06-01T12:46:25.928+01:002010-06-01T12:46:25.928+01:00I understand that retail is one of the toughest an...I understand that retail is one of the toughest and most stressful jobs out there, but I do appreciate when someone makes the effort to say "thank you" though it rarely happens! Usually its just a "theres your change. NEXT PLEASE!" <br /><br />http://www.pearlslaceandruffles.compearlslaceandruffleshttps://www.blogger.com/profile/09206079078746196308noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-60993312276599534572010-06-01T12:06:34.660+01:002010-06-01T12:06:34.660+01:00I like to think I'm generally quite polite whe...I like to think I'm generally quite polite when I'm shopping - I'm not hugely keen on full conversations about what I'm buying unless it seems natural and not forced, but I'll always say thank you and smile at the shop assistants.<br /><br />On a side note though, when I worked in M&S we weren't allowed to put receipts straight into customer's bags so it always really gripes me when people do it now!Alexhttps://www.blogger.com/profile/11337968500120821387noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-28316700115061745412010-06-01T09:11:21.191+01:002010-06-01T09:11:21.191+01:00I love how many comments this has got!
I will sa...I love how many comments this has got! <br /><br />I will say - I MISS Aussie customer Service. It took me a good six months to get used to how rude I felt the UK shops were. <br /><br />Service, product knowledge and general politeness are not too common or evident in many UK High Street shops.Emhttps://www.blogger.com/profile/12732039732672680385noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-63491749787113486842010-05-31T21:09:29.889+01:002010-05-31T21:09:29.889+01:00I work at Tesco and we HAVE to say "hello&quo...I work at Tesco and we HAVE to say "hello" "would you like any bags/help packing". Then after we've finished the scanning we HAVE to ask about reused bags, offer any sort of vouchery things like the ones for schools and say "that's £-, do you have a clubcard?" and then say "thank you" and "goodbye". <br /><br />I think that sometimes if I'm buying a lot of things and it's not really busy (especially in Lush, they ALWAYS talk to me at the till!) I'll talk to the cashier but otherwise I don't want to end up making the other customers angry for holding up the queue. I will say "hello" back and reply to their questions and say "bye" though because I HATE it when customers don't talk back to me!Lucyhttp://lucyremember.tumblr.comnoreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-88041222695327666512010-05-31T20:04:21.963+01:002010-05-31T20:04:21.963+01:00When cashier behave in that way it makes you not e...When cashier behave in that way it makes you not even want to do business there. I can't tell you how many times I've snatched receipts and reported workers/stores because of poor customer service. It's disgusting! One was so rude to me I said "You have such a nasty attitude, I bet you didn't act like this on your job interview for this job!" Honestly customer service classes should be a requirement now. We shouldn't have to deal with their sucky attitudes. I'm the one spending money & your the one getting paid. HELLO!S.Nicolehttps://www.blogger.com/profile/02304709515216615648noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-52244905689447832952010-05-31T18:50:53.117+01:002010-05-31T18:50:53.117+01:00I don't want to exchange life stories with my ...I don't want to exchange life stories with my cashier, but I do believe strongly in the casual "How are you today?" and "Have a nice day," and I will always return those gestures as well as saying "Yes, please" or "No, please" when asked questions about bags or offers or whatever it may be. I just think it is polite and it shows a degree of respect on both sides of the transaction.Kaehttp://forfatshionssake.tumblr.com/noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-28388784181323990062010-05-31T18:07:29.722+01:002010-05-31T18:07:29.722+01:00I as myself always try to be polite and nice to th...I as myself always try to be polite and nice to the cashiers or selling persons. One of my best friends works at the local H&M and she is always complaining about the everyone is so impolite, not even saying hello or goodbye when they buy their things. I think that most of the costumers are busy and just want to get their things done as fast as possible. So maybe its not only the selling persons that can be impolite but also the costumers... thats what I would say is the situation I often see... But at all I think that it isn't that difficult to just be nice, show some good manners and dont be rude. In every situation, no metter on which side of the cash you stand.Katrinhttps://www.blogger.com/profile/10771708385965378234noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-86692809387981852010-05-31T17:32:32.494+01:002010-05-31T17:32:32.494+01:00Goodness Carla, I agree with you totally.
How hard...Goodness Carla, I agree with you totally.<br />How hard is it to say "please," "thank you," "how are you?" "have a nice day!" REALLY. I hate rudeness, that's my top pet hate (next to people chewing with their mouth open.. ARGH.) I've never worked in retail but I'm a student nurse and I'll tell you this for free (!) manners do not always make a good person, but they go a hell of a long way to getting you there. Karma, people. Karma.Eight For A Wishhttps://www.blogger.com/profile/01260159969092400852noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-19106439303525657102010-05-31T17:19:25.949+01:002010-05-31T17:19:25.949+01:00In Spain my country they are very rude, but now th...In Spain my country they are very rude, but now that I'm in Germany they are really nice and kind!Marianhttps://www.blogger.com/profile/16548972904122686662noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-49534040152221580692010-05-31T17:15:05.187+01:002010-05-31T17:15:05.187+01:00Rude staff is one of my pet hates! Also, hate it w...Rude staff is one of my pet hates! Also, hate it when two cashiers are having a conversation whilst serving! Manners cost nothing and make life much nicer :) xHelenhttps://www.blogger.com/profile/15187405625806124612noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-19664744881467929922010-05-31T16:24:49.580+01:002010-05-31T16:24:49.580+01:00I've worked in retail before as well. As far a...I've worked in retail before as well. As far as being the server/cashier I think its important to know how to discern different personalities. I know when a person is one of those people just about business, or when someone is in a hurry. In those cases I keep it short and polite with a smile. Other ocassions if something looks nice ill make one quick comment and keep it movin, unless the customer engages the conversation further.<br /><br />As for my preference I'm a southern girl so I like that friendly hospitality. If the time/place is appropriate (not ina busy walmart) I do like to engage in brief conversation.Tupietahttps://www.blogger.com/profile/03693168766995751609noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-6244096812434359832010-05-31T16:08:15.973+01:002010-05-31T16:08:15.973+01:00I like having a happy shop person, it's horrib...I like having a happy shop person, it's horrible having someone just grunt at you! <br />I've worked at almost every supermarket chain at some point and I always found it best to look like a crazy fool smiling. It's nice to be nice and it makes the day feel shorter and less painful when you’re covered in bruises after an apple landslide! <br />I never understood why people sit miserable on a till, hating the world. It only makes the day feel more painful and the customers hate you too. You do ofc get horrible customers, but if your nice they will eventually go away and more often than not, you get a lovely customer say what a jerk that horrible customer was and it always made me feel better! :)Gemxhttps://www.blogger.com/profile/15374539851906785547noreply@blogger.comtag:blogger.com,1999:blog-7948029434624152319.post-85766315083260882542010-05-31T15:23:49.964+01:002010-05-31T15:23:49.964+01:00A hello or a smile and a thank you is nice to get....A hello or a smile and a thank you is nice to get. I always smile or say hello when going to the till, and I always say Thank You when I get the receipt/change. <br /><br />I'm very shy/get angsty around people so if I'm attacked the second I go into a shop with a "Hello. Can I help you?" I clam up, shake my head, smile, pretend to look at something, then I rush out of there as fast as I can, even if I went in there to look for something specific. I just panic. But that's just me, and even I do appreciate it when I'm acknowledged with a "just let me know if you need anything" after having been in the shop for a few minutes, but I don't mind if it doesn't happen either.Kiwie//Krishttps://www.blogger.com/profile/02221955496380781230noreply@blogger.com